Lumistrips Info Center – Customer Support, Shipping & Warranty Details

Highlights from terms, conditions and details of your purchase from Lumistrips

Prices and Shipping

• Lumistrips ships from Germany
• Shipping cost starts from 9.99€ and is Free for orders of minimum 200€
• The stock information in our shop is that from Germany, where most orders are shipped from
• All displayed prices are Tax and VAT free
• If you are a customer from the European Union, VAT will NOT be added to your order total if you are a company with a valid VAT ID
• For our shop to recognise a valid VAT ID, fill it without the country code. For example instead of FR1234567, where FR is from France, just write 1234567
• For private customers from the European Union the VAT rate of your own country will apply

Payment methods and security

• You can pay with Paypal, Credit/Debit Card or Wire Transfer
• Card payments are processed via Paypal. Lumistrips does not store our can read your Credit Card number. All is encrypted and processed via Paypal payment gateway
• To prevent any issue with the Fraud filters of Paypal please ensure the Billing Address of your order is at least in the same country as that of your Credit Card or Paypal account. Optimum would be that it is the same address.
• Invoices are sent via email. If you do not receive an email with your invoice after we have shipped your order please contact us

For details please check our dedicated pages from the links above.